![]() * Facilitates the flow of information throughout the department by attending regularly scheduled departmental meetings. * Maintains a working knowledge of casino facilities, as well as current and upcoming special events, in order to advise guests and fellow employees, whenever possible. * Ensures a maximum level of guest service and satisfaction is achieved and maintained. * Resolves minor guest conflicts, which relate to Player's Club. * Maintains a working knowledge of the player's club in order to effectively explain same to guests. * Enrolls new guests in the Player's Club. * Held accountable, to a high degree, for the accuracy, confidentiality, and thoroughness of departmental records and reports. * Assists other Cage Service Reps within Guest Service area, as needed. ![]() * Processes marker buy-back transactions, providing quality service to each guest. * Redeems foreign currency, computing accurate exchange rates for the various currency received. ![]() * Cashes personal checks and travelers checks for currency. * Cashes chips and gaming tokens into money for guests, in a courteous, timely manner.
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